Terms of service

How do I place an order?

Placing an order on airtovia is quick and easy:

Select your desired product and click “Add to Cart”
Review your items and click “Checkout”
Enter your shipping and contact details
Choose your preferred shipping and payment method
Confirm your order

Once your order is successfully placed, you will receive a confirmation email with your order details.

How can I get help with my order?

If you need assistance, our support team is here to help. You can contact us via:

Email: 17322036603@163.com
Or message us through our official social media channels

We aim to respond within 24–48 business hours.

Can I exchange an item if it doesn’t fit?

Yes, we offer exchanges in accordance with our Returns & Exchanges Policy.

If your item doesn’t meet your expectations, please contact us within the specified timeframe after delivery. Our team will guide you through the exchange process to ensure a smooth experience.

How much is the shipping cost?

We offer a flat shipping rate of $20 USD on all orders.

Shipping fees will be clearly displayed at checkout before you complete your purchase.

How long does delivery take?

Estimated delivery times:

Standard shipping: 8–12 business days
International shipping: 10–15 business days

Please note: Delivery times may vary depending on your location and external factors such as customs processing or peak seasons.

I placed an order but didn’t receive a confirmation email

After placing your order, a confirmation email should arrive shortly. If you don’t see it:

Please check your spam/junk folder
Ensure your email address was entered correctly

If you still cannot find the email, please contact us at 17322036603@163.com, and we will assist you promptly.